EXCHANGES & RETURNS

Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address.

You have 28 days from receiving your order to:

• Create your exchange or return in your account
• Book your complimentary collection
• Send your purchase back to us

Items must be returned to us unused with all tags and designer labels still attached. Returns that do not meet our policy will be sent back to you.

Need A Different Size?

There’s no cost to exchange your purchase, although if you’re based outside the US, taxes and duties are applicable. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.

To help you choose the perfect fit the next time, why not contact our Fashion Consultants for some expert advice before purchasing? This helps to reduce the impact on our environment and makes your shopping experience even more hassle-free.

Call 1 877 799 0627 or email fashionconsultant@.com

You can choose to receive your refund either as store credit to your account or back to the original payment method.

If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable through . However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.

Customers ordering from Australia will receive a refund of duties and Goods and Services Tax (GST) from July 1 2018.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.

If this applies to your account, we will be in touch.

All items must be returned new, unused and with all and designer garment tags attached within 28 days of receipt.

Returns that do not meet our policy will not be accepted and will be sent back to you.

Bags & Accessories

All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

Shoes

Please return all items, including the dust bag and box. When you try them on, stand on a carpeted surface to protect the soles.

Beauty, Fragrance & Candles

Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging. Please note that fragrance, nail polish, candles and aerosols are final sale and cannot be returned due to transport restrictions.

Lingerie & Swimwear

Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.

Fine Jewelry

These exquisite pieces must be returned to us unworn with the presentation box, protective packaging and any designer cards or tags included.

Luxury Watches

Luxury watches must be returned to us unworn with the plastic protective cover on the face and in its original packaging including the warranty, presentation box and any outer packaging. You must also ensure that it has not been wound up to the correct time.

Limited Edition Products & Books

As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.

Technology

Technology products should be returned in the original packaging.

Gift returns

To arrange a gift return, please email us for further assistance.

Late Returns

Your item(s) should be sent back to us within 28 days of receiving you order. Returns outside this timeframe may be accepted at the discretion of and may only be refunded as a store credit.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.

Colors

We have made every effort to display the colors of our products that appear on as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

Final Sale

During our sale clearance, products marked as "FINAL SALE" cannot be returned or exchanged.